Post-Ticketing Fee Policies (USA)

Service Fees Overview

Service fees are charged per passenger, per ticket for cancellations, changes, refunds, and related services. All fees are in USD unless otherwise specified and may be converted to your local currency at the time of payment.

1. Agent-Assisted Cancellation (Within 24 Hours of Booking)

(Applicable to U.S. websites only)

Per passenger, per ticket

• Domestic: Up to $70
• International: Up to $150
• Business & First Class: Up to $150

2. Cancellation & Refunds (After 24 Hours)

Air – Economy

Type	Domestic	International
Agent Assisted Cancellation – Future Credit	$70	$100
Agent Assisted Cancellation – Refund	$100	$200

Air – Business / First Class

Type	Domestic	International
Agent Assisted Cancellation – Future Credit	$150	$300
Agent Assisted Cancellation – Refund	$250	$350

3. Ticket Changes (Exchange Fees)

Per Passenger

Ticket Value	Exchange Fee (USD)
Under $1000	Up to $200

4. Special Services

Air – Economy

Type	Domestic	International
Agent Assisted Waivers	$70	$100

Air – Business / First Class

Type	Domestic	International
Agent Assisted Waivers	$150	$300

Additional Considerations

The following requests are subject to review, airline approval, and applicable policies:

• Death / Bereavement
• Duplicate Bookings
• Infant Tickets
• Medical Cases
• Military Requests
• Name Changes
• Name Corrections
• No-Show Cases
• Ticket Reinstatement
• Routing Changes
• Ticket Validity Issues
• UNMR (Unaccompanied Minor Requests)
• Visa / Schengen Visa Issues

Compassion Exception Policy (CEP)

We offer special discounts under our Compassion Exception Policy (CEP) for:

• Military personnel
• Bereavement cases
• Visually impaired travelers

Refund & Credit Policies

• Refunds and future credits are subject to airline fare rules and policies.
• Most airline tickets are non-refundable unless the fare rules allow otherwise.
• Refunds are applicable only if:
  • The request is accepted,
  • The booking is not marked as “no-show,”
  • Required waivers are obtained from the airline/supplier.
• Most “no-show” bookings are not eligible for refunds.

Service Fee Policy

• Service (booking) fees are non-refundable and may change without prior notice.
• Fees are charged in addition to any airline or supplier-imposed charges.
• Government-imposed taxes and fees are subject to change.
• You will only be charged the final total amount displayed at the time of payment.

Special Services & Requests

All special services are:

• Processed on a request basis
• Subject to airline approval
• Charged upon fulfillment
• Refunded only if the airline denies the request

Common Requests Include:

• Name Corrections (passport/ID mismatch)
• Visa/Passport Issues (documentation required)
• Baggage Claims (retain receipts and tags)
• No-Show Documentation
• Denied Boarding Documentation
• Duplicate Ticket Refunds (identical itineraries booked through us)

Self-Service Tools

All self-service tools are subject to the same fees listed above.
For complete details, please refer to our Terms & Conditions.

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